Privacy Policy
At SH3BA Jewellery ("SH3BA", "we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
Please read this policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.
1.
Data Collection
We collect information you provide directly to us, including: – Name, email address, phone number, and billing/shipping address – Payment information (processed securely via third-party payment providers; we do not store full card details) – Account login credentials, if you create an account – Messages or enquiries submitted through our contact forms We also automatically collect certain technical data when you visit our website: – IP address and browser type – Pages visited and time spent on our site – Referring URLs and device information – Cookie data and usage analytics.
1.
Data Collection
We collect information you provide directly to us, including: – Name, email address, phone number, and billing/shipping address – Payment information (processed securely via third-party payment providers; we do not store full card details) – Account login credentials, if you create an account – Messages or enquiries submitted through our contact forms We also automatically collect certain technical data when you visit our website: – IP address and browser type – Pages visited and time spent on our site – Referring URLs and device information – Cookie data and usage analytics.
2.
Use of Information
We use the information we collect to: – Process and fulfil your orders and communicate order status – Send transactional emails (order confirmations, shipping updates) – Respond to your enquiries and provide customer support – Send marketing communications, where you have opted in – Improve our website, products, and services – Comply with legal obligations and prevent fraud
2.
Use of Information
We use the information we collect to: – Process and fulfil your orders and communicate order status – Send transactional emails (order confirmations, shipping updates) – Respond to your enquiries and provide customer support – Send marketing communications, where you have opted in – Improve our website, products, and services – Comply with legal obligations and prevent fraud
3.
Sharing of Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted third parties only as necessary to operate our business: – Shipping and logistics partners (to deliver your orders) – Payment processors (to securely handle transactions) – Email and marketing platforms (e.g. Klaviyo, Mailchimp) – Website analytics tools (e.g. Google Analytics) – Legal or regulatory authorities when required by law All third-party service providers are obligated to protect your data and use it only for the purposes we specify.
3.
Sharing of Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted third parties only as necessary to operate our business: – Shipping and logistics partners (to deliver your orders) – Payment processors (to securely handle transactions) – Email and marketing platforms (e.g. Klaviyo, Mailchimp) – Website analytics tools (e.g. Google Analytics) – Legal or regulatory authorities when required by law All third-party service providers are obligated to protect your data and use it only for the purposes we specify.
4.
International Data Transfers
SH3BA operates globally and your information may be transferred to, stored, and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
4.
International Data Transfers
SH3BA operates globally and your information may be transferred to, stored, and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.
5.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You may control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.
5.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You may control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.
6.
Your Rights
Depending on your location, you may have the right to: – Access the personal data we hold about you – Request correction of inaccurate data – Request deletion of your data – Opt out of marketing communications at any time – Lodge a complaint with your local data protection authority To exercise any of these rights, please contact us at: h3llo@sh3ba.com
6.
Your Rights
Depending on your location, you may have the right to: – Access the personal data we hold about you – Request correction of inaccurate data – Request deletion of your data – Opt out of marketing communications at any time – Lodge a complaint with your local data protection authority To exercise any of these rights, please contact us at: h3llo@sh3ba.com
7.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8.
Security
We implement commercially reasonable technical and organisational measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
8.
Security
We implement commercially reasonable technical and organisational measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
9.
Children’s Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.
9.
Children’s Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.
10.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11.
Contact Us
If you have any questions about this Privacy Policy, please contact: SH3BA Jewellery Email: h3llo@sh3ba.com Website: sh3ba.com
11.
Contact Us
If you have any questions about this Privacy Policy, please contact: SH3BA Jewellery Email: h3llo@sh3ba.com Website: sh3ba.com
RETURN & EXCHANGE POLICY
At SH3BA Jewellery, every piece is crafted with care and intention. We want you to love what you receive. If something is not quite right, we are here to help through our exchange process.
1.
Our Exchange Policy
We offer exchanges on eligible items within 14 days of the delivery date. Please note that SH3BA does not offer refunds — all sales are final except where required by applicable consumer protection laws.
1.
Our Exchange Policy
We offer exchanges on eligible items within 14 days of the delivery date. Please note that SH3BA does not offer refunds — all sales are final except where required by applicable consumer protection laws.
2.
Eligible Items for Exchange
To qualify for an exchange, items must: – Be in original, unworn, and undamaged condition – Include all original packaging, tags, and documentation – Not have been resized, altered, or personalised after purchase – Not be sale, discounted, or promotional items (these are final sale)
2.
Eligible Items for Exchange
To qualify for an exchange, items must: – Be in original, unworn, and undamaged condition – Include all original packaging, tags, and documentation – Not have been resized, altered, or personalised after purchase – Not be sale, discounted, or promotional items (these are final sale)
3.
Non-Exchangeable Items
The following items are not eligible for exchange: – Custom-made, engraved, or bespoke jewellery – Earrings (for hygiene reasons) – Items showing signs of wear, damage, or tampering – Gift cards – Items purchased during promotional or sale events
3.
Non-Exchangeable Items
The following items are not eligible for exchange: – Custom-made, engraved, or bespoke jewellery – Earrings (for hygiene reasons) – Items showing signs of wear, damage, or tampering – Gift cards – Items purchased during promotional or sale events
4.
How to Request an Exchange
To initiate an exchange, please follow these steps: – Step 1: Email us at exchanges@sh3ba.com within 14 days of receiving your order – Step 2: Include your order number, the item(s) you wish to exchange, and the reason for the exchange – Step 3: Our team will review your request and respond within 2-3 business days with instructions – Step 4: Securely package and ship the item back to us using a tracked shipping service Please do not return items without prior approval, as unauthorised returns will not be processed.
4.
How to Request an Exchange
To initiate an exchange, please follow these steps: – Step 1: Email us at exchanges@sh3ba.com within 14 days of receiving your order – Step 2: Include your order number, the item(s) you wish to exchange, and the reason for the exchange – Step 3: Our team will review your request and respond within 2-3 business days with instructions – Step 4: Securely package and ship the item back to us using a tracked shipping service Please do not return items without prior approval, as unauthorised returns will not be processed.
5.
Shipping Costs for Exchanges
Customers are responsible for the cost of return shipping unless the exchange is due to a manufacturing defect or an error on our part. In such cases, SH3BA will cover the return shipping cost. We recommend using a trackable shipping method, as SH3BA is not responsible for items lost in transit.
5.
Shipping Costs for Exchanges
Customers are responsible for the cost of return shipping unless the exchange is due to a manufacturing defect or an error on our part. In such cases, SH3BA will cover the return shipping cost. We recommend using a trackable shipping method, as SH3BA is not responsible for items lost in transit.
6.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at h3llo@sh3ba.com with your order number and photos of the issue. We will arrange a replacement or exchange at no additional cost to you.
6.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at h3llo@sh3ba.com with your order number and photos of the issue. We will arrange a replacement or exchange at no additional cost to you.
7.
Consumer Law Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws in your country of residence. If your statutory rights entitle you to a remedy beyond what is stated here, those rights will take precedence.
7.
Consumer Law Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws in your country of residence. If your statutory rights entitle you to a remedy beyond what is stated here, those rights will take precedence.
8.
Contact Us
For all exchange enquiries: Email: h3llo@sh3ba.com Website: sh3ba.com Response time: 2–3 business days
8.
Contact Us
For all exchange enquiries: Email: h3llo@sh3ba.com Website: sh3ba.com Response time: 2–3 business days